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"> New products on the market Click to enter Click to enter Limited-time special offer Click to enter Shopping Guide Customer Service: Monday to Sunday, 09:00 ~ 23:00 (including national statutory holidays, excluding Spring Festival) Our company supports custom orders based on samples or drawings. For details, please contact customer service via Wangwang Sample cost: 02 Custom Processing 1. Sample costs vary from 200 to 1000 yuan depending on the style and complexity of the production process. 2. The sample fee can be refunded upon order confirmation. Custom order quantity: 1000 pieces per style (subject to specific design) Free delivery is available for single orders of 98 yuan or more(Free delivery areas include all provinces, municipalities, and autonomous regions of China except for Tibet, Xinjiang, Hong Kong, Macau, Taiwan, and the areas of Ningxia, Inner Mongolia, Gansu, Qinghai, and Hainan where free delivery is available.) Note: For express delivery/logistics orders, the company reserves the right to choose the delivery method and combine or split orders for shipment! Yiwu Xinyue Jewelry Co., Ltd. entrusts YTO Express for product delivery (for large items, you can specify logistics shipping, please consult customer service via Wangwang for details). Please be informed that the following services are currently unavailable. 1.Delivery on specified date and time 2.After the order payment is successful, you can modify the delivery address to one outside the same city (if the order items are already in transit, the delivery address cannot be changed to a city within the same region) Attention: 1.For areas that YTO Express cannot deliver to, it only delivers to nearby service points, and buyers need to pick up the goods themselves at the delivery point. 2.If special weather conditions (such as rain, snow, earthquakes, etc.) or transportation control factors affect the delivery, the delivery time may be extended. Please refer to the delivery company's arrival time for details. 3.The company reserves the right to change the courier company. For information on the actual delivery courier company, please contact customer service via Wangwang! After a successful transaction, you can become a regular member of our company. Please refer to the member section for specific membership benefits 05 Member Benefits Note: All products in the store are at their actual price. Special offer/products on promotion and custom-made items are not eligible for membership discounts Once your 1688 order is confirmed (click to confirm and purchase), it will be automatically processed by the 1688 order system. It is not possible to manually modify the items and quantities in the generated order. For modifying orders, it is recommended to use the 1688 function to add items to the shopping cart, combining the items you need to purchase into one order to avoid the situation of having to pay multiple shipping fees. After-sales service and guarantee 01 Statement This process is only applicable to non-customized products (customization is subject to mutual agreement; by default, returns or exchanges are not supported for non-quality issues) 02 After-sales service time frame If quality issues are found within 48 hours of receipt, contact customer service for registration and processing. If the quality issues are confirmed, a refund or replacement will be provided (the company will bear the shipping cost) 03 Return and Exchange Conditions Yiwu Xinyue Jewelry Co., Ltd. provides customers with a 7-day no-reason return service We do not provide return or exchange services for the following items: 1.Used or artificially damaged goods 2.Quality issues caused by the customer's own reasons 3.Items received more than 7 days ago 4.The product list was not sent back together, or it was not indicated on the product list Reason for return and quantity returned 5.The product's outer packaging, accessories, and accompanying items are damaged 6.Custom-made products 04 Return Process 1.Please confirm whether the item you wish to return meets the corresponding return and exchange conditions 2.Contact customer service to register the relevant exchange information (please be sure to contact customer service personnel for assistance) 3.Log in to your 1688 account, select the product, click return, and choose "agreed with seller" as the reason for refund 4.Once the refund specialist approves your application, please return the returned item to the following address(Refuse to accept payment! 5.After sending the product, you need to re-enter the return page and click [Fill in logistics information], fill in the logistics company, logistics tracking number, and contact phone number 6.After we receive your returned item and complete the review (confirming that all accessories are intact and it does not affect secondary sales), we will process your refund within the specified time frame. ※ Your return request has been denied, possibly because the application method did not comply with relevant regulations. Please contact customer service as soon as possible to avoid delaying the refund process. 05 Exchange Process Due to the need to confirm product inventory for exchange issues, please be sure to contact customer service staff to handle the matter. If the product you need to replace is confirmed to be in stock by the customer service staff, please cooperate with us in performing the following steps: 1. Contact customer service to register the relevant exchange information (product color, quantity, exchange address, recipient, contact number, etc.). 2. After receiving the Wangwang message from customer service confirming the successful exchange, please promptly send back the exchanged item along with the completed return/exchange application form (indicating the item to be exchanged) ※Friendly reminder: To ensure your item is returned promptly, it is recommended to use a regular courier service 3. After the product has been shipped, please contact customer service again and provide the tracking number of the returned product so that we can track it and process your exchange more quickly. 4. Once the warehouse receives the returned goods and completes the inspection, the replacement goods will be sent out as soon as possible. Please keep an eye out for them ※Important Notice: a) During the entire exchange process, please do not make any changes in the 1688 system. If you have any questions, please contact our customer service. b) Please do not request a refund during the exchange process, otherwise the exchange operation will not be possible c) If the item is not shipped within seven days of registering for an exchange, we will consider it as a forfeiture of the exchange d) You are responsible for the return shipping cost and the shipping cost for sending the exchanged item