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Frequently Asked Questions Online Answers Question: Is the product available? Answer: Most of the products available for purchase are in stockIf there is no stock or it's removed from the shelves, we recommend you to inquire! Because some quantities are not updated in time, and you are welcome to bring pictures for consultation. Question: When will the goods be shipped after payment? Answer: In-stock products will be shipped on the same day if payment is made before 4 PM.If payment is made after 4 PM, it will be shipped within 48 hours after payment and will try to ship on the same day.Customized products are subject to the shipping timeframe indicated on the product page. If there are large order volumes during promotional activities, delivery times may be adjusted. Please consult customer service for details. Under no special circumstances will delivery be delayed We will do our utmost to ensure stable supply. As the saying goes: You never know what will happen. Since we are wholesalers, our daily shipment volume is very large, and we cannot guarantee 100% availability at the time of order placement. However, we assure you that if there is any shortage, we will notify you immediately. Question: Is the color of the product accurate? Is there a big color difference? Answer: Due to lighting, shooting angles, etc., each monitor is different, so color difference in online shopping is unavoidable. We have tried our best to take photos that are as close to the actual product as possible. Please understand that all pictures are 100% taken from the actual product! Question: Detailed information about the product? Answer: Each corresponding product has a detailed description, including color and size. If there is no detailed information available, you can consult customer service first. Question: What kind of courier service is being used? Answer: Default is to ship via Yunda or STO. If you need to ship via SF Express, please contact customer service before placing the order to change the shipping fee Question: Return and Exchange Policy? Answer: In-stock products support seven-day no-reason returns and refunds. If there are quality issues within 15 days, you can return or exchange the goods. Beyond 15 days, no refunds are available, but you may need to pay for repairs depending on the situation.Customized products do not support returns or exchanges. If the product is damaged, the wrong item was sent, missing items, large stains, or other issues prevent it from being sold, you can apply for a return or exchange. When applying for a return or exchange, please make sure to take photos first and contact our customer service staff for negotiation. If it is determined that there is indeed a quality issue, the shipping cost incurred will be covered by our company.Our company refuses to accept the paid items. Please help us advance the shipping cost first. We will transfer the incurred amount directly to your designated Alipay account via Alipay. Note: If you return the items without contacting us, we will not accept it *Precautions: All after-sales issues must be addressed within three days of receiving the goods, based on the time of goods signing. Please contact our customer service staff and provide the order number when applying for after-sales service. Each order can only be processed once for after-sales service. Please be sure to carefully check the quantity, style, color, specifications, and quality after receiving the goods. We will not cooperate with customers who leave malicious negative reviews again. Thank you. Our store has always operated with integrity as the fundamental principle for company development. We will not shirk any responsibilities that are ours, but we will not compromise on matters that do not fall under our responsibility for any reason.Without rules, there is no order. Each store has its own unique policies, just as everyone has different shopping needs.We develop as a company, continuously learning and establishing relatively complete processes and systems to better serve everyone. What we seek is win-win cooperation 。 Finally, I wish all business partners prosperity and abundant wealth!