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Feedback: We give 5 stars feedback to all our customer once they get the items.Can you also please not just leave us bad feedback when you have a problem?Email us and we will process the problem quickly,give us a chance to serve you again with much better items and price,thanks so much for your understanding and cooperation. As you known,my dear friend,both of us are just begin the business on this website,the feedback is really important for all of us.we offer 100% satisfaction on your purchase and good quality items with very reasonable price,hope to serve you for a long time in the future with much more items. Shipping and handling: We will process the order within 2-3 days after cleared payment, usually you will have it within 20-30 business days(thanks so much for your patience), that depends on your destination,we will provide you the tracking information,usually you can check the information 4 or 5 days later after i send you the track number via this website(china post air mail): Returns: We offer 100% satisfaction on your purchase,Mone back was guaranteed on all our items,In case you are not happy with it,we wll process refund after you returned it.As long as the items are in the same condition,but the shipping cost will on your side.email us whenever you have a any problem with the items you brought from us,so please dont just leave us bad feedback. Notes: here are some sestion for keeping your jewelry to keep them in good condition for a longer time. 1.please do not put your jewelry in sweat hand or put them in water. 2.please do not wear the same one jewelry all the time,use your different jewelry in turn. 3.put them into jewelry box when you not wearing it,keep it from the moist air and dust. 3.please not collide it with other hard items. thanks so much for your patience