Explanation:
The shipping fee we set is based on the actual weight of the product set by the company. Customers who purchase multiple products can contact customer service after submission
The quantity is large, it is recommended to ship and collect the goods on delivery. The specific fees and the company's charging standards are different, and the freight cost upon arrival shall prevail; (Sent, please take a picture and contact customer service to change the shipping fee. If there is a specific one, please leave a message and inform customer service.) Because the charging standards of each company are different, the shipping fee will be based on the arrival, and we will not charge on our behalf;
Quantity is small, shipping will be charged based on weight. The actual shipping cost will be subject to customer service price changes
explain
Our company has sufficient resources, please rest assured to purchase.
colour
All products in our store are photographed from real objects, and the colors have been professionally proofread, which are closest to the actual flat image. Due to differences in color contrast and temperature of computer monitors, etc., everything is subject to receiving the real object.
Customer service
If your inquiry was not replied to in a timely manner, it may be due to excessive consultation volume or system malfunction at that time.
After sales
We will provide complete after-sales service and guarantee that if you have any questions, please contact us first.
delivery
Our store defaults to sending, please contact our online customer service first.
Returns and exchanges
1. Our store is currently not a "no reason return" store, so if you encounter any problems, please contact customer service first.
2. Generally not within the scope of returns and exchanges (according to rules)
(1) The product packaging has been opened
(2) If it is a quality issue,
(3) Product deterioration caused by improper storage by the buyer
(4) Bulk commodities
3. Return and exchange process
Contact customer service ->Provide evidence ->Return the product ->Notify customer service ->Make up for the price difference ->Refund (return) ->Receive (exchange)
(1) Contact customer service: Before applying for return or exchange services, please be sure to contact our customer service. If you directly return the product or apply for a refund without contacting customer service, our store has the right to refuse or ignore it.
(2) Provide evidence: If it is a quality issue with the product, please be sure to provide the product packaging and physical photos to prove it.
(3) Returning goods: When returning goods, please attach a note in the package stating the buyer's information, including "Wangwang ID, contact information, reason for return or exchange, store name, postage".
(4) Inform customer service: After sending out the goods, please contact customer service, provide the tracking number and company, so that we can contact you when we receive the goods.
(5) Price difference compensation: After receiving the goods, we will contact the buyer promptly to confirm the return or exchange information, negotiate a solution, and guide the buyer to pay for the postage or price difference.
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